Online Safety Weekly Update image featuring Alan Mackenzie, Online Safety Specialist

Online Safety Weekly Update – 5th November 2025

I hope you are well, if you were on half-term break last week I hope you managed to relax a little. I’m just back myself from a wonderful (but wet and windy) break in North Yorkshire so I don’t have too much to share with you this week, but I hope you find the following updates useful.

Updates

  • Professional curiosity.
  • Character.AI – teens banned from chatbots.
  • For parents – should I use screen time as a reward?

Professional Curiosity

An article on LinkedIn caught my attention a couple of days ago. Written by Kirra Pendergast it explains the awful incident of a 14 year old victim from Greater Manchester who was groomed and exploited. The emphasis in the article is about a couple of things: firstly the offender had a number of different personas online whom he ‘introduced’ to the victim, essentially creating a friendship group. Secondly, the offending happened over multiple social platforms, and here’s the crux – despite all the moderation not a single platform raised a red flag.

When investigating something it isn’t always obvious, we look for patterns, something that doesn’t feel quite right, or out of the ordinary. The problem with this series of incidents and many like it are that conversations jump from platform to platform making moderation very difficult, but there would have been indicators, signals that something isn’t right.

As Kirra quite rightly points out in the article, banks and others share fraud signals between them within minutes, accounts are flagged for suspicious activity globally. Despite all their money and tech knowledge social media platforms do not, there is no platform-to-platform sharing of suspicious activity which could have prevented this and many other terrible incidents from happening.

So what does this mean in school? Obviously it’s vastly different and it’s a whole lot easier. In lots of safeguarding training and in formal documentation there are lists of things to be aware of. These can be useful, knowledge is power, but no-one can remember all the lists and acronyms. I’ve recently had to re-do my annual personal safety training and first-aid at work refresher for my Police work, both of which were stuffed full of lists and acronyms, many of which made no sense whatsoever and there’s no way I’m going to remember them. The most powerful thing of all is the simplest one – professional curiosity. It’s something we need to keep re-iterating to staff and reming them that if something doesn’t sound right, doesn’t feel right, it gets your spidey senses tingling – report it to the DSL. That one piece of information you have may be a part a bigger jigsaw puzzle.

You can read the original article HERE.

Character.AI – Teens Banned from Chatbots

Since it first came out a few years ago, Character.AI (and other AI chatbots) have been a significant safeguarding concern for many highly inappropriate chats, advice, and even instrumental in some really tragic outcomes, with some AI companies, including Character.AI facing lawsuits. What would be basic common sense to most ordinary people is that some services are simply not suitable for children, but tech companies continue to fail over and over again and it’s usually only down to intense public and media attention where you see positive action being taken.

In the case of Character.AI, as of 25th Nov under 18’s will no longer be able to use the chat function, they will only be able to generate content such as videos rather than talk to the characters. This is a welcome move, and a guardrail that should have existed from the very start, but it’s one of many chatbots that are out there (just look on the Apple App store and Google Play to see how sexualised many of them are). In my personal experience speaking with younger children I know that children from around the age of 7 are using chatbots for a variety of reasons, one of the main (concerning) ones being loneliness.

You can read the full article about Character.AI on the BBC website HERE.

For Parents – Should I Use Screentime as a Reward?

It’s such a difficult one for parents, we’re living in a time where screen use starts at a very early age. But should we use screen time to support positive behaviours or even take away screens as a punishment? The answer is that there is no single answer, it very much depends on individual circumstances, but it was a question posed to some experts on Internet Matters which will hopefully give parents some food for thought.

You can share the article with parents from the Internet Matters website HERE.

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